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The Helpdesk is a team of technical support specialists who are responsible for providing technical assistance and support related to computer systems, hardware and software. They respond to questions, diagnose problems, and determine and implement a solution.

Helpdesk hours are Monday - Friday (when the district is open) - 6:30 a.m. - 4:30 p.m.

Primary Responsibilities:
  • Provide remote technical assistance and support for incoming questions and issues related to computer systems, software and hardware
  • Respond to Helpdesk work orders for customers seeking help
  • Resolve technical problems with district software

District staff can find the most recent available online documentation at Frequently Asked Questions or Helpdesk Solutions.

Helpdesk Ticketing System

The Helpdesk ticketing system allows you to view common solutions to issues, report an issue or ask a question, or request a new service. You can access IT Helpdesk by clicking the button at the top right.

Most frequently viewed Solutions:


NEW! Multi-Factor Authentication (MFA)  

MFA Instructions    

Joe Allred

Joe Allred - Helpdesk Supervisor

IT Helpdesk Supervisor


Allison Vieira

Technical Support Specialist II


Joshua Gilbert

Technical Support Specialist I


Christopher Acevedo

Technical Support Specialist I


Jack Bueermann

Technical Support Specialist I